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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Karen Rey

June 13, 2024

5  out of  5 rating by Karen Rey
"I’ve been a client for my adult life. I trust SF, have never had issues and have always found staff to be professional, friendly and helpful whether in office or the national line. Lynette is knowledgeable, concise and really helpful in the Anchorage office!"
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Leann Brown

June 10, 2024

1  out of  5 rating by Leann Brown
"VERY poor communication. I signed up online for a rate of around 290 for 6 months, which I paid in full, then, I randomly received a text a few months later that my account was overdue by around 240. When I called the individual I spoke to was unable to address my concern of why I had an outstanding balance when I paid the 6 months in full upfront. She contacted the finance team and advised me that I would receive a callback in a day or so. A week later, there was still no callback with answers. I called again and was advised that the rate online is just a guestimate and that the rates may increase. Kind of wild. However, no one directly told me why it increased, considering that I have a fairly clean driving record (I had 2 hits & runs 3 years ago - not my fault). Note that no one also tried to contact me via my preferred method of contact (mail or email) or left a voicemail, & when I was contacted, it was maybe one phone call during the hours when I was in an internship at the time. When this was mentioned, they just apologized that THEIR preferred contact method didn't match mine. I never received an email with updates or any mail regarding the increased rate and if I wanted to continue with the services. Instead, it was instantly applied to my account. Might I add that they also took away my roadside assistance for too much usage on my previous insurance (I had a bad battery + alternator and FWD when I first moved to AK), this they did mail me about. Anyway, I received a letter stating that my insurance was terminated due to no payment after I canceled my services. Guarantee, this was mailed the day before I canceled the insurance. It's still silly since, technically, I was given a week to sort this out with very minimal effort from them. I left a voicemail to confirm that the overdue charge does not apply anymore and that this will not count against me; thankfully, I received a call back later the next day stating that I do not owe and this won't reflect poorly on me. Maybe if you go through an agent it's better and a smoother process without random hefty increases, but I wouldn't trust the online system or great communication."
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Elijah Corpuz

May 17, 2024

5  out of  5 rating by Elijah Corpuz
"Lynnette is great to work with! She is quick to respond to my emails and was very helpful in answering any questions i had. Thanks, Lynnette!"
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Dylan Short

May 15, 2024

5  out of  5 rating by Dylan Short
"Sadie was very kind and helpful ,every question I had she answered and Very pleasant, receptionist."
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Blake Call

May 14, 2024

5  out of  5 rating by Blake Call
"Wonderful customer service and a great rate. Lynette is wonderful. Thank Goodman State Farm for wing my agent"
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Jay Paraoan

May 14, 2024

5  out of  5 rating by Jay Paraoan
"It was a pleasure working with Lynnette. She is professional, knowledgeable, and made sure all my insurance needs were met. A+"
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Sandy Amacker

May 1, 2024

5  out of  5 rating by Sandy Amacker
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Jeff Baird

April 26, 2024

5  out of  5 rating by Jeff Baird
"Excellent customer service and price!"
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April 23, 2024

5  out of  5 rating by Cheryl
"Calling in to see whats owing for our acct, Sadie was very helpful! Thank you"
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Chris Panamarioff

April 12, 2024

5  out of  5 rating by Chris Panamarioff
"Sadie was professional, knowledgeable, friendly, and made finding the right coverage easy. Explaining everything with detail for every question I did have. 5 stars all day"
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Erin Hayes

April 2, 2024

5  out of  5 rating by Erin Hayes
"I love these guys!!! Always so helpful!"
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March 4, 2024

1  out of  5 rating by Babii_yessi215
"Was lied to about my monthly rate with my accidents involved that went from 633$ a month to 987$ then told that that 633$ was a down payment to open when it was clear that was my monthly rate then said I would be sent to collections when the bill isn’t even due until the 17th of march, and I’ve only had them open for one month. Do better with training your employees. I will be speaking to a hire up soon."
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Terri Mitchell

March 1, 2024

5  out of  5 rating by Terri Mitchell
"Sadie at Justin Goodman's State Farm office went above and beyond recently to help me adjust our policy when life changes happened to our family! She kept me informed all along the way and really took good care of us. My family has been with Justin Goodman's office for decades and I wouldn't trust anyone else with our protection! Thanks Sadie!"
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George Makris

January 18, 2024

5  out of  5 rating by George Makris
"I've had many insurance companies over the years and none of them are reasonable or as good as State Farm none of them although I currently don't have State Farm Insurance the staff at Justin Goodman are very professional and polite and I recommend State Farm Insurance to anybody who's currently has different Insurance Company they're all ripping you off you want to save some money call State Farm"
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Robin Bland

December 21, 2023

5  out of  5 rating by Robin Bland
"Sadie was great to work with. She was patient and thorough in explaining all my options and left me with a better understanding of my insurance than anyone else has in my 50 years of driving. I appreciate her very much!"
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November 4, 2023

5  out of  5 rating by 쮸쮸
"I highly recommend Ms.Pillar. Although I wasn't good at English, she explained things calmly and in a fun way so that it was easy to understand. It took a really long time to receive the quote, but I was grateful that they explained each insurance option in an interesting way."
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Joan Diamond

October 24, 2023

5  out of  5 rating by Joan Diamond
"Lynette MacDonald has provided insurance service for us for 3 decades. She is fabulous and always without exception has given us the best information about insurance and the best rates in our best interest."
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Wendy Bojorquez

October 11, 2023

5  out of  5 rating by Wendy Bojorquez
"best insurance in Alaska love that Pilar is always there to help me and all my family always answers my mom questions in Spanish since English is my mom second language. in general Pilar makes us feel part of her family always receives us even if we don't have an appointment. Gracias Pilar por ser nuestra agente d state farm heres la mejor. :-) Specifically Shane helped us out in store. He overheard our problem and jumped right in. Highly recommend swinging by."
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Catherine Thundercloud Nicholas

September 28, 2023

5  out of  5 rating by Catherine Thundercloud Nicholas
"Always clean, concise info! Great rates, wonderful to be doing business with them."
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Rose Okemwa

August 11, 2023

5  out of  5 rating by Rose Okemwa
"Words can't express, excellent job,very courteous people.lynnette is superb breath of goodness."
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Otis Sheppard

August 7, 2023

5  out of  5 rating by Otis Sheppard
"Pilar, was very patient. She explained in detail my new billing statement. I was being difficult and she kept her compsure.. She was very calm and understanding."
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tosha curry

May 29, 2023

5  out of  5 rating by tosha curry
"Wonderful staff and excellent rates. Always answer question I have about my policy in ways I can actually understand. It's also nice having an visitable location. No 1800# or automated bs"
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Judith RC

May 4, 2023

5  out of  5 rating by Judith RC
"Cordial and professional service in the establishment very good treatment by the staff (Pilar Bulot) very good attention since she is bilingual and looks for the best options for your insurance"
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Donald Jacobs

May 3, 2023

5  out of  5 rating by Donald Jacobs
"Had excellent experience. Customer service was excellent and in ways exceeded my expectations. Morgan was thorough and very detailed about costs, what I could expect and how State Farm Insurance would be the right choice. I believe she was right. Anyhow, as a result of what she explained to me and my costs, I decided to go with State Farm Insurance! I would recommend them to you and from my experience, speak to Morgan! The pictures are of my Yorkie, Jack!"
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Heidi St

April 22, 2023

5  out of  5 rating by Heidi St
"Love the staff when they call and remind you ! Great staff and Justin is wonderful too!"