State Farm® Insurance Agent Justin Goodman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Russell Buckmaster
September 25, 2024
5
out of
5
rating by Russell Buckmaster
"I loved the experience everything was explained and shown to me so I understood what my money is getting me"
We responded:
"Hi Russell, thank you for your review! Our team is glad to hear about your wonderful experience. Our goal is to make sure our customers understand their options and feel confident in their decisions, and we are thrilled to learn we achieved this during your experience. - Justin"
Joshua Briggs
August 9, 2024
5
out of
5
rating by Joshua Briggs
"I had a great experience working with Sadie for my car insurance needs. She was courteous and professional throughout our interaction. Sadie took the time to suggest areas where we could improve my coverage, which I found very helpful. She answered all my questions thoroughly and politely, demonstrating her expertise in the field. Sadie's customer service skills made the potentially stressful process of dealing with insurance much smoother. I felt well-informed and taken care of. I would definitely recommend Sadie to anyone looking for assistance with their car insurance."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Sadie provided you with a great experience and helped make the process of handling your car insurance smooth and stress-free. We’re proud to have her on our team, and we’ll be sure to pass along your compliments. Your recommendation means a lot to us, and we’re here to assist you with any future needs. Thanks again for choosing us! -Justin Goodman"
Meletius John Lua (Jay)
August 5, 2024
5
out of
5
rating by Meletius John Lua (Jay)
"Lynnette is the best agent i have been very polite and helpful."
We responded:
"Meletius, thank you so much for your kind words! We're thrilled that Lynnette has provided you with such a positive experience. Her politeness and helpfulness are qualities we admire. We will be sure to send over your comments to her. - Justin"
Jeron Rose
August 4, 2024
1
out of
5
rating by Jeron Rose
"This insurance agency has got to be the worst I've ever dealt with especially within the last year. This past winter I went on vacation to Florida when someone at Justin Goodmans office texted me asking where my person belongings were to which I replied, "my belongings are at home." With out knowing it, someone at Justin Goodman switched my homeowners policy to the address I used in Florida to register a car leaving my home in Alaska uninsured and leaving Statefarm open to a very serious lawsuit if anything had happened. No one took accountability for this. Soon after I got back an agent called to review my policy and said I could actually save money with an Umbrella policy. The price was supposed to be around $158 a month. The next month i'm at $190. The next month I'm at $211. There was never a consistent bill. I cancelled my policy last month and Statefarm issued a refund to me but now I just received another bill for $183.75 saying I need to pay it or they'll cancel my policy which is ALREADY CANCELLED. Now as an owner of multiple businesses myself, I could never imagine treating a customer with such sporadic pricing and such incompetent manners. Please avoid this insurance agency."
We responded:
"Jeron, we are sorry to hear about your recent experience with our office and for the frustrations and inconveniences you have encountered. This is certainly not the level of service we strive to provide, and we deeply regret the distress this situation has caused you. We are reviewing this case internally to know how this error occurred and to make sure that such mistakes are prevented in the future. - Justin Goodman "
Spencer Kruse
July 23, 2024
5
out of
5
rating by Spencer Kruse
"Getting a policy was super quick and easy Lynnette was super friendly and knowlageable about the policy I needed and there was no hold time or computer voice or transfers to different departments. Thank you."
We responded:
"Spencer, we appreciate your five-star review! Our team is delighted to hear the insurance process was simple and prompt. We will send your wonderful comments to Lynnette. - Justin Goodman State Farm Agent "
Erin Hayes
July 2, 2024
5
out of
5
rating by Erin Hayes
"I love these guys!!! Always so helpful!"
We responded:
"Hi Erin, our team appreciates your kind words and we are thrilled to provide you with helpful service. Thank you for choosing us for your insurance needs. - Justin Goodman State Farm Agent"
Alejandro Vargas
June 24, 2024
5
out of
5
rating by Alejandro Vargas
"Excelente servicio y atención, te asesoran de manera puntual y honesta. Lo Recomiendo bastante"
We responded:
"Hola Alejandro, gracias por tu excelente reseña. Nuestro equipo está feliz de conocer nuestro excelente servicio. Agradecemos su recomendación. - Justin Goodman Alejandro, thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our team. We take pride in providing timely and honest advice to all our customers. Your recommendation means a lot to us. We look forward to serving you again in the future! – Justin Goodman "
AK Garcia
June 19, 2024
5
out of
5
rating by AK Garcia
"Sadie was so sweet and helpful. She was very innovative with my request and corresponded quickly. Taikuu Sadie!"
We responded:
"Thank you for your lovely review! We're thrilled to hear that Sadie provided you with great service and that she was able to address your request. Your kind words mean a lot to us. If you ever need further assistance, don't hesitate to reach out. - Justin Goodman"
Анастасия Николаева
June 17, 2024
5
out of
5
rating by Анастасия Николаева
"The agent Sadie provided the best service possible with my state to state transferring of auto insurance. I never was satisfied with State Farm before I spoke with her (and I am with them for 5 years). Very professional service! Highly recommend!"
Karen Rey
June 13, 2024
5
out of
5
rating by Karen Rey
"I’ve been a client for my adult life. I trust SF, have never had issues and have always found staff to be professional, friendly and helpful whether in office or the national line. Lynette is knowledgeable, concise and really helpful in the Anchorage office!"
We responded:
"Hi Karen, thank you for your loyalty and for taking the time to share your experience with us! It’s wonderful to know that you have enjoyed working with Lynette in our Anchorage office. Your trust in our agency means a lot to us, and we are committed to continuing to provide the excellent service you’ve come to expect.- Justin Goodman "
Leann Brown
June 10, 2024
1
out of
5
rating by Leann Brown
"VERY poor communication. I signed up online for a rate of around 290 for 6 months, which I paid in full, then, I randomly received a text a few months later that my account was overdue by around 240. When I called the individual I spoke to was unable to address my concern of why I had an outstanding balance when I paid the 6 months in full upfront. She contacted the finance team and advised me that I would receive a callback in a day or so. A week later, there was still no callback with answers. I called again and was advised that the rate online is just a guestimate and that the rates may increase. Kind of wild. However, no one directly told me why it increased, considering that I have a fairly clean driving record (I had 2 hits & runs 3 years ago - not my fault). Note that no one also tried to contact me via my preferred method of contact (mail or email) or left a voicemail, & when I was contacted, it was maybe one phone call during the hours when I was in an internship at the time. When this was mentioned, they just apologized that THEIR preferred contact method didn't match mine. I never received an email with updates or any mail regarding the increased rate and if I wanted to continue with the services. Instead, it was instantly applied to my account. Might I add that they also took away my roadside assistance for too much usage on my previous insurance (I had a bad battery + alternator and FWD when I first moved to AK), this they did mail me about. Anyway, I received a letter stating that my insurance was terminated due to no payment after I canceled my services. Guarantee, this was mailed the day before I canceled the insurance. It's still silly since, technically, I was given a week to sort this out with very minimal effort from them. I left a voicemail to confirm that the overdue charge does not apply anymore and that this will not count against me; thankfully, I received a call back later the next day stating that I do not owe and this won't reflect poorly on me. Maybe if you go through an agent it's better and a smoother process without random hefty increases, but I wouldn't trust the online system or great communication."
We responded:
"Leann, we sincerely apologize for the frustration and inconvenience you’ve encountered. We understand how critical effective communication and transparency are, and we clearly fell short in this instance. Your experience was not up to our standards by any means. Thank you for bringing these issues to our attention. We hope to provide you with a better experience in the future. - Justin"
Elijah Corpuz
May 17, 2024
5
out of
5
rating by Elijah Corpuz
"Lynnette is great to work with! She is quick to respond to my emails and was very helpful in answering any questions i had. Thanks, Lynnette!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Lynnette has been responsive and helpful. We'll be sure to share your feedback with her. If you have any more questions or need further assistance, don't hesitate to reach out. Thanks again! – Justin Goodman"
Dylan Short
May 15, 2024
5
out of
5
rating by Dylan Short
"Sadie was very kind and helpful ,every question I had she answered and Very pleasant, receptionist."
We responded:
"Dylan, thank you for your kind words about Sadie. Our State Farm Agent team is glad to hear she addressed your questions and provided helpful service. We appreciate your support.- Justin Goodman State Farm Agent"
Blake Call
May 14, 2024
5
out of
5
rating by Blake Call
"Wonderful customer service and a great rate. Lynette is wonderful. Thank Goodman State Farm for wing my agent"
We responded:
"Blake, thank you for the fantastic review! We're thrilled to hear about your positive experience with our customer service. Lynette is indeed a wonderful part of our team, and we're glad you think so, too! - Justin Goodman State Farm Agent"
Jay Paraoan
May 14, 2024
5
out of
5
rating by Jay Paraoan
"It was a pleasure working with Lynnette. She is professional, knowledgeable, and made sure all my insurance needs were met. A+"
We responded:
"Thank you, Jay! We're thrilled to hear about your positive experience with Lynnette. Providing excellent service and ensuring all your insurance needs are met is our top priority. We appreciate your feedback and look forward to continuing to serve you in the future. If you ever need anything else, don't hesitate to reach out!"
Sandy Amacker
May 1, 2024
5
out of
5
rating by Sandy Amacker
"LYNNETTE M MACDONALD VERY GOOD AT WHAT SHE DOES AT STATE FARM IN ANCHORAGE ALASKA VERY HELPFUL IN GETTING MY MEDICARE SET UP 😊"
We responded:
"Thank you for sharing your experience with Lynnette! We’re thrilled to hear that Lynnette provided excellent customer service and was instrumental in helping you set up your Medicare. It’s wonderful to know that her assistance made a positive difference for you. If you have any further insurance needs or questions, don’t hesitate to reach out. We appreciate your trust in our team. —Justin Goodman State Farm agent "
Jeff Baird
April 26, 2024
5
out of
5
rating by Jeff Baird
"Excellent customer service and price!"
We responded:
"Jeff, thank you for your five-star review. Our team is overjoyed to hear we have provided you with excellent customer service. We appreciate your comments. - Justin Goodman State Farm Agent "
Cheryl
April 23, 2024
5
out of
5
rating by Cheryl
"Calling in to see whats owing for our acct, Sadie was very helpful! Thank you"
We responded:
"Cheryl, our team is happy to hear Sadie was helpful during your conversation. We appreciate your feedback. - Justin Goodman State Farm Agent"
Chris Panamarioff
April 12, 2024
5
out of
5
rating by Chris Panamarioff
"Sadie was professional, knowledgeable, friendly, and made finding the right coverage easy. Explaining everything with detail for every question I did have. 5 stars all day"
We responded:
"Hi Chris, Thank you for your wonderful review! We are thrilled to hear about your positive experience with Sadie. Sadie knowledge, and friendly approach are what we strive for with every interaction. It is good to know she made finding the proper coverage easy and simple. We appreciate your recommendation. - Justin Goodman State Farm Agent "
Babii_yessi215
March 4, 2024
1
out of
5
rating by Babii_yessi215
"Was lied to about my monthly rate with my accidents involved that went from 633$ a month to 987$ then told that that 633$ was a down payment to open when it was clear that was my monthly rate then said I would be sent to collections when the bill isn’t even due until the 17th of march, and I’ve only had them open for one month. Do better with training your employees. I will be speaking to a hire up soon."
We responded:
"We sincerely apologize for the confusion and frustration you experienced regarding your insurance rates and billing process. This is not the level of service we strive to provide, and we understand your concerns. We take your feedback seriously and will address this issue with our team to ensure better clarity and communication moving forward. Your satisfaction is important to us, and we're committed to resolving this matter promptly. Please don't hesitate to reach out if you would like to discuss this further or if there's anything else we can assist you with. – Justin Goodman"
Terri Mitchell
March 1, 2024
5
out of
5
rating by Terri Mitchell
"Sadie at Justin Goodman's State Farm office went above and beyond recently to help me adjust our policy when life changes happened to our family! She kept me informed all along the way and really took good care of us. My family has been with Justin Goodman's office for decades and I wouldn't trust anyone else with our protection! Thanks Sadie!"
We responded:
"Hi Terri, thank you for your five-star review. The Justin Goodman State Farm Agent team is glad to hear about your excellent experience with us. We appreciate your loyalty to our office. - Justin Goodman "
George Makris
January 18, 2024
5
out of
5
rating by George Makris
"I've had many insurance companies over the years and none of them are reasonable or as good as State Farm none of them although I currently don't have State Farm Insurance the staff at Justin Goodman are very professional and polite and I recommend State Farm Insurance to anybody who's currently has different Insurance Company they're all ripping you off you want to save some money call State Farm"
We responded:
"George, thank you for your kind words and recommendation. Our team strives to provide five-star service, and we are glad to hear we have made a positive impression. If you decide to explore insurance options with State Farm, we would be happy to help you. - Justin Goodman "
Robin Bland
December 21, 2023
5
out of
5
rating by Robin Bland
"Sadie was great to work with. She was patient and thorough in explaining all my options and left me with a better understanding of my insurance than anyone else has in my 50 years of driving. I appreciate her very much!"
We responded:
"Hi Robin, thank you so much for your wonderful review. I am delighted to learn about your good experience with Sadie. We are so thankful that you chose State Farm. It was a pleasure working with you and we hope to work with you again in the future. -Justin Goodman "
쮸쮸
November 4, 2023
5
out of
5
rating by 쮸쮸
"I highly recommend Ms.Pillar. Although I wasn't good at English, she explained things calmly and in a fun way so that it was easy to understand. It took a really long time to receive the quote, but I was grateful that they explained each insurance option in an interesting way."
We responded:
"Thank you so much for taking the time to share your experience with Pillar and our team! We truly appreciate your recommendation and kind words. We're delighted to hear that Pillar made the insurance options easy to understand and enjoyable for you. Making the complex world of insurance engaging and clear is always our goal. We're here to help and make the process as smooth as possible. If you have any more questions or need assistance in the future, don't hesitate to reach out. We're here to support you every step of the way!"
Joan Diamond
October 24, 2023
5
out of
5
rating by Joan Diamond
"Lynette MacDonald has provided insurance service for us for 3 decades. She is fabulous and always without exception has given us the best information about insurance and the best rates in our best interest."
We responded:
"Thank you for your review, Joan! Lynette has loved assisting your family with your insurance needs for the last few years. She is a true star at what she does and brings such a helpful and positive energy to our office. Thank you for being a longtime loyal customer of ours! - Justin Goodman "